Refunds

Full refund within 14 days if you haven't downloaded a letter.

How to ask

Email [email protected] with the email address you paid with or your Stripe receipt, within 14 days of buying. We refund to your original payment method, usually within 5 working days. Once refunded, the letters for that purchase are locked.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a contract for digital content. Before you download or copy a letter, we ask you to tick a box confirming that you want it straight away and that you lose your right to cancel once you download it. That is why the refund applies only if you haven't downloaded a letter.

Faulty letters

If a letter is faulty, for example it states a rule incorrectly, tell us. Your statutory rights for digital content under the Consumer Rights Act 2015 are not affected.

The penalty itself is paid to the authority, not to us, so we cannot refund any penalty or charge.